I used to swear by Dell--bought from them every time and recommended it to everyone I knew. Then had a friend go through an unbelievable customer non-support experience with them and started reading the Dell complaints website.

Seems as though Dell too has forgotten that a company without a bricks and mortar place to take your computer back to is absolutely dependent on customer support reputation. Dell has focused on enterprise sales and consumer support has gone down the toilet. Stay well clear.